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The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.
The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.
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ha***@homeserviceexpert.com
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Dr. Ivan Misner is the founder of BNI (Business Network International), a global networking organization. He is a renowned expert in networking, relationship building, and business growth, and has authored several books on these topics.
Dr. Ivan Misner is the founder of BNI (Business Network International), a global networking organization. He is a renowned expert in networking, relationship building, and business growth, and has authored several books on these topics.
Brigham Dickinson is an expert in the home service industry, focusing on communication, training, and leadership to enhance business performance and customer engagement.
Brigham Dickinson is an expert in the home service industry, focusing on communication, training, and leadership to enhance business performance and customer engagement.
Brandon Turner is a successful real estate investor and entrepreneur known for his journey from a blue-collar background to becoming a prominent figure in real estate. He has authored several books on real estate investing and has been a key speaker and educator in the industry. Brandon emphasizes the importance of focusing on one's primary business before diversifying into real estate, and he advocates for building trust and commitment in professional relationships. His insights help aspiring investors understand various strategies to make money in real estate and the significance of personal branding in attracting opportunities.
Brandon Turner is a successful real estate investor and entrepreneur known for his journey from a blue-collar background to becoming a prominent figure in real estate. He has authored several books on real estate investing and has been a key speaker and educator in the industry. Brandon emphasizes the importance of focusing on one's primary business before diversifying into real estate, and he advocates for building trust and commitment in professional relationships. His insights help aspiring investors understand various strategies to make money in real estate and the significance of personal branding in attracting opportunities.
Sam Wakefield is the founder of Close It Now, a sales training company dedicated to improving sales performance in the home service industry. With extensive experience in sales and training, Sam emphasizes the importance of continuous learning, relationship building, and understanding customer needs. His approach advocates for a service-oriented mindset that values quality and integrity over cost, aiming to elevate the standards within the home service sector.
Sam Wakefield is the founder of Close It Now, a sales training company dedicated to improving sales performance in the home service industry. With extensive experience in sales and training, Sam emphasizes the importance of continuous learning, relationship building, and understanding customer needs. His approach advocates for a service-oriented mindset that values quality and integrity over cost, aiming to elevate the standards within the home service sector.
Dan Antonelli is the founder and creative director of Kick Charge Creative, a branding agency specializing in the home service industry. With over two decades of experience in branding and marketing, Dan has helped numerous businesses develop unique brand identities that resonate with their target audiences. His expertise in digital marketing and SEO has made him a sought-after speaker and consultant in the field.
Dan Antonelli is the founder and creative director of Kick Charge Creative, a branding agency specializing in the home service industry. With over two decades of experience in branding and marketing, Dan has helped numerous businesses develop unique brand identities that resonate with their target audiences. His expertise in digital marketing and SEO has made him a sought-after speaker and consultant in the field.
Ryan Redding is a co-founder of Kick Charge Creative and a prominent figure in the digital marketing landscape for home service businesses. With a background in marketing and business development, Ryan focuses on helping companies leverage data-driven strategies to enhance their branding and marketing efforts. He is known for his insights on community engagement and the importance of storytelling in building customer loyalty.
Ryan Redding is a co-founder of Kick Charge Creative and a prominent figure in the digital marketing landscape for home service businesses. With a background in marketing and business development, Ryan focuses on helping companies leverage data-driven strategies to enhance their branding and marketing efforts. He is known for his insights on community engagement and the importance of storytelling in building customer loyalty.
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Tommy Mello is the owner and operator of A1 Garage Door Service, the host of the Home Service Expert podcast, and owner, partner, or investor in 14 other businesses ranging from Christmas lights to real estate to mobile apps. In 2010, Tommy became the sole owner and operator of a single Phoenix-based garage door service business, which came with $50,000 in debt. Today, A1Garage generates north of $200 million dollars in annual revenue, with over 700 employees in 19 states.
Tommy is a regular contributor to Inc., Entrepreneur, and other business publications on the topic of entrepreneurship and small business as well as a sought after podcast, radio and television guest. When not in the office or working on the businesses, you’ll find him on a plane headed to exotic destinations or chasing the little white ball around one of Arizona’s many golf courses.
In this conversation, Dr. Ivan Misner, founder of BNI, discusses the significance of networking and relationships in business. He emphasizes the importance of surrounding oneself with positive influences and the impact of networking on personal and professional growth. Misner shares insights on the VCP (Visibility, Credibility, Profitability) process and how to effectively build relationships that lead to success. He delves into the significance of world-class service, the importance of building meaningful relationships, and the art of networking.
Dont forget to register for Tommys event, Freedom 2025!
This is the event where Tommys billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.
In this conversation, Dr. Ivan Misner, founder of BNI, discusses the significance of networking and relationships in business. He emphasizes the importance of surrounding oneself with positive influences and the impact of networking on personal and professional growth. Misner shares insights on the VCP (Visibility, Credibility, Profitability) process and how to effectively build relationships that lead to success. He delves into the significance of world-class service, the importance of building meaningful relationships, and the art of networking.
Dont forget to register for Tommys event, Freedom 2025!
This is the event where Tommys billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson
Hosts
Hosts of this podcast episode
Tommy Mello
Guests
Guests of this podcast episode
Brigham Dickinson
Keywords
Keywords of this podcast episode
communication skillscall conversionscustomer serviceprivate equitytrainingtechnician performancelead generationtechnology in customer engagementinvestment trendspersonal touch in customer experiencetechnological adaptationbusiness growth strategies
This conversation delves into the importance of enhancing communication skills within the home service industry, focusing on call conversions, customer service, and the balance between technology and human interaction. Brigham discusses the impact of private equity on training, the necessity of ongoing coaching, and the role of leadership in achieving business success. They emphasize the need for technicians to improve their performance and the importance of understanding customer needs. In this conversation, the speakers discuss the evolving landscape of call centers, the importance of technology in customer engagement, and the need for better communication skills among technicians. They explore investment trends in the home service industry, the significance of personal touch in customer experience, and strategies for staying ahead in the market. Additionally, they provide insights for aspiring speakers and outline the onboarding process for Power Selling Pros.
Don’t forget to register for Tommy’s event, Freedom 2025!
This is the event where Tommy’s billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.
00:00 Enhancing Communication Skills in Home Services
02:23 Identifying Blind Spots in Call Conversions
04:46 The Impact of Private Equity on Training
08:31 Maximizing Technician Performance and Lead Generation
11:56 The Importance of Comprehensive Customer Service
15:15 Balancing Technology and Human Interaction
21:33 The Role of Leadership in Business Success
24:57 The Value of Ongoing Training and Accountability
29:11 Rising Awareness in Call Centers
30:45 Leveraging Technology for Customer Engagement
31:51 The Importance of Technological Adaptation
33:07 Investment Trends in Home Services
34:54 Enhancing Customer Experience through Personal Touch
35:59 Training Technicians for Better Communication
39:17 Transforming Service into Sales
44:19 Staying Ahead in the Home Service Industry
47:35 Advice for Aspiring Speakers
57:21 Onboarding and Next Steps for Power Selling Pros
This conversation delves into the importance of enhancing communication skills within the home service industry, focusing on call conversions, customer service, and the balance between technology and human interaction. Brigham discusses the impact of private equity on training, the necessity of ongoing coaching, and the role of leadership in achieving business success. They emphasize the need for technicians to improve their performance and the importance of understanding customer needs. In this conversation, the speakers discuss the evolving landscape of call centers, the importance of technology in customer engagement, and the need for better communication skills among technicians. They explore investment trends in the home service industry, the significance of personal touch in customer experience, and strategies for staying ahead in the market. Additionally, they provide insights for aspiring speakers and outline the onboarding process for Power Selling Pros.
Don’t forget to register for Tommy’s event, Freedom 2025!
This is the event where Tommy’s billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.
00:00 Enhancing Communication Skills in Home Services
02:23 Identifying Blind Spots in Call Conversions
04:46 The Impact of Private Equity on Training
08:31 Maximizing Technician Performance and Lead Generation
11:56 The Importance of Comprehensive Customer Service
15:15 Balancing Technology and Human Interaction
21:33 The Role of Leadership in Business Success
24:57 The Value of Ongoing Training and Accountability
29:11 Rising Awareness in Call Centers
30:45 Leveraging Technology for Customer Engagement
31:51 The Importance of Technological Adaptation
33:07 Investment Trends in Home Services
34:54 Enhancing Customer Experience through Personal Touch
35:59 Training Technicians for Better Communication
39:17 Transforming Service into Sales
44:19 Staying Ahead in the Home Service Industry
47:35 Advice for Aspiring Speakers
57:21 Onboarding and Next Steps for Power Selling Pros
0:001:00:37
Becoming a Real Estate Expert with Brandon Turner
Hosts
Hosts of this podcast episode
Tommy Mello
Guests
Guests of this podcast episode
Brandon Turner
Keywords
Keywords of this podcast episode
real estate investmentpersonal brandingentrepreneurshipbusiness growthtrust and commitmentwealth mindsethiring strategiesinvestment ROIraising capital
In this conversation, Brandon Turner shares his journey from a blue-collar background to becoming a successful real estate investor and entrepreneur. He discusses the importance of focusing on one's primary business before diversifying into real estate, the various ways to make money in real estate, and the significance of personal branding. Turner also highlights the challenges faced by many real estate educators who may not actively invest anymore and emphasizes the importance of trust and commitment in both personal and professional relationships. The discussion touches on the mindset of wealthy individuals and their desire to give back to the community, as well as the need for entrepreneurs to stay focused on their business growth and stability.
Don’t forget to register for Tommy’s event, Freedom 2025!
This is the event where Tommy’s billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.
06:06 Understanding Real Estate Investment Strategies
08:59 The Mechanics of Real Estate Profitability
11:57 The Role of Personal Branding in Real Estate
14:51 The Guru Cycle in Real Estate Education
18:09 The Importance of Trust and Commitment
21:06 Navigating the Challenges of Entrepreneurship
23:51 The Mindset of Wealth and Giving Back
26:56 The Power of Focus in Business
30:07 The Importance of Business Growth and Stability
33:22 The Plague of Mediocrity
37:17 Building a Personal Brand to Attract Talent
39:28 Hiring Strategies for Success
42:02 Navigating Entrepreneurial Challenges in Hiring
44:31 Investment Strategies and ROI
48:12 Raising Capital in a Competitive Market
51:08 Leveraging Personal Branding for Growth
53:38 Common Pitfalls in Building a Personal Brand
58:23 The Key to Consistency and Success
In this conversation, Brandon Turner shares his journey from a blue-collar background to becoming a successful real estate investor and entrepreneur. He discusses the importance of focusing on one's primary business before diversifying into real estate, the various ways to make money in real estate, and the significance of personal branding. Turner also highlights the challenges faced by many real estate educators who may not actively invest anymore and emphasizes the importance of trust and commitment in both personal and professional relationships. The discussion touches on the mindset of wealthy individuals and their desire to give back to the community, as well as the need for entrepreneurs to stay focused on their business growth and stability.
Don’t forget to register for Tommy’s event, Freedom 2025!
This is the event where Tommy’s billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.
06:06 Understanding Real Estate Investment Strategies
08:59 The Mechanics of Real Estate Profitability
11:57 The Role of Personal Branding in Real Estate
14:51 The Guru Cycle in Real Estate Education
18:09 The Importance of Trust and Commitment
21:06 Navigating the Challenges of Entrepreneurship
23:51 The Mindset of Wealth and Giving Back
26:56 The Power of Focus in Business
30:07 The Importance of Business Growth and Stability
33:22 The Plague of Mediocrity
37:17 Building a Personal Brand to Attract Talent
39:28 Hiring Strategies for Success
42:02 Navigating Entrepreneurial Challenges in Hiring
44:31 Investment Strategies and ROI
48:12 Raising Capital in a Competitive Market
51:08 Leveraging Personal Branding for Growth
53:38 Common Pitfalls in Building a Personal Brand
58:23 The Key to Consistency and Success
0:001:05:57
Mastering Sales in 2025 - Winning Strategies with Sam Wakefield
Hosts
Hosts of this podcast episode
Tommy Mello
Guests
Guests of this podcast episode
Sam Wakefield
Keywords
Keywords of this podcast episode
sales trainingHVAC industryrelationship buildingpricing strategiescustomer needstrust in salescontinuous learningservice-oriented approachsales pitfallsNLP in salesfollow-up techniquesbuying signals
Sam Wakefield discusses the importance of continuous learning in sales, particularly in the HVAC industry. He emphasizes building strong relationships with clients, understanding their needs, and the emotional aspects of selling. Sam shares his journey in creating Close It Now, a sales training company, and highlights the need for a shift in the home service industry towards better pricing strategies and valuing quality over cost. He also addresses common pitfalls in sales processes and the importance of starting with sales training early in business development. Ultimately, Sam advocates for a service-oriented approach that prioritizes the customer's experience and satisfaction.
Don’t forget to register for Tommy’s event, Freedom 2025!
This is the event where Tommy’s billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.
00:00 Sharpening the Ax: The Importance of Continuous Learning
02:14 The HVAC Industry: A Foundation for Sales Mastery
04:00 Building Relationships: The Key to Sales Success
09:57 The Birth of Close It Now: A New Approach to Sales Training
13:54 Upleveling the Home Service Industry: A Call to Action
19:04 Pricing Strategies: The Value of Quality Over Cost
27:03 Common Pitfalls in Sales Processes: Building from the Ground Up
32:50 The Value of Service and Pricing Integrity
35:01 Essential Sales Advice for New Professionals
38:06 Understanding Customer Needs vs. Wants
40:01 Restoring Trust in Sales and Home Services
42:00 The Importance of Consistent Training
47:05 NLP and Its Impact on Sales
51:36 The Art of Follow-Up in Sales
58:11 Recognizing Buying Signals in Sales Conversations
Sam Wakefield discusses the importance of continuous learning in sales, particularly in the HVAC industry. He emphasizes building strong relationships with clients, understanding their needs, and the emotional aspects of selling. Sam shares his journey in creating Close It Now, a sales training company, and highlights the need for a shift in the home service industry towards better pricing strategies and valuing quality over cost. He also addresses common pitfalls in sales processes and the importance of starting with sales training early in business development. Ultimately, Sam advocates for a service-oriented approach that prioritizes the customer's experience and satisfaction.
Don’t forget to register for Tommy’s event, Freedom 2025!
This is the event where Tommy’s billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.
In this conversation, Dan Antonelli & Ryan Redding delve into the critical role of branding, digital marketing, and the long-term investment required for effective SEO. The conversation also highlights common misconceptions about the process of creating unique brand identities and the operational challenges businesses face in their growth journey. They emphasize the need for businesses to invest adequately in marketing channels, to leverage data for decision-making, and to engage with their communities through grassroots efforts.
Don’t forget to register for Tommy’s event, Freedom 2025!
This is the event where Tommy’s billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.
32:20 Building A-Plus Teams and Effective Marketing Strategies
39:55 The Importance of Branding and Community Engagement
40:04 The Role of Logos and Intellectual Property
44:54 The Power of Grit and Adaptability in Business
51:32 Leveraging Storytelling for Customer Loyalty
59:16 The Mindset Shift After Rebranding
In this conversation, Dan Antonelli & Ryan Redding delve into the critical role of branding, digital marketing, and the long-term investment required for effective SEO. The conversation also highlights common misconceptions about the process of creating unique brand identities and the operational challenges businesses face in their growth journey. They emphasize the need for businesses to invest adequately in marketing channels, to leverage data for decision-making, and to engage with their communities through grassroots efforts.
Don’t forget to register for Tommy’s event, Freedom 2025!
This is the event where Tommy’s billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.
