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ON AIR is the no. 1 podcast for HVAC professionals or anyone interested in the stories, successes, and future of the heating and cooling industry and the pursuit of perfect air in the home. With over 60 years of combined experience, hosts Joe Jones and Dave Chatmon of global energy-efficient climate-control solutions leader Lennox International talk with leaders in the HVAC field, expert contractors, and dedicated employees about the art, science, and future of perfect air.
By accessing this Podcast, you acknowledge that the entire contents of this Podcast are the property of Lennox International Inc. or one of its affiliates (collectively, “Lennox”) and are protected under U.S. and international copyright and trademark laws. Except as otherwise provided herein, your use of this Podcast and the information contained in the Podcast are for personal or other educational purposes only. No other use, including, without limitation, reproduction, retransmission, or editing, of this Podcast may be made without the prior written consent of Lennox.
All information made available on this Podcast is for general informational purposes only, and any reliance on such information is done at your own risk. This Podcast should not be considered professional advice. By accessing this Podcast, you acknowledge that Lennox makes no warranty, guarantee or representation as to the accuracy or sufficiency of the information featured in this Podcast. The views expressed by guests are their own, and their appearance on this Podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by Lennox employees are those of the employees and do not necessarily reflect the view of Lennox.
LENNOX EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OR INABILITY TO USE THIS PODCAST OR THE INFORMATION PRESENTED IN THIS PODCAST.
ON AIR is the no. 1 podcast for HVAC professionals or anyone interested in the stories, successes, and future of the heating and cooling industry and the pursuit of perfect air in the home. With over 60 years of combined experience, hosts Joe Jones and Dave Chatmon of global energy-efficient climate-control solutions leader Lennox International talk with leaders in the HVAC field, expert contractors, and dedicated employees about the art, science, and future of perfect air.
By accessing this Podcast, you acknowledge that the entire contents of this Podcast are the property of Lennox International Inc. or one of its affiliates (collectively, “Lennox”) and are protected under U.S. and international copyright and trademark laws. Except as otherwise provided herein, your use of this Podcast and the information contained in the Podcast are for personal or other educational purposes only. No other use, including, without limitation, reproduction, retransmission, or editing, of this Podcast may be made without the prior written consent of Lennox.
All information made available on this Podcast is for general informational purposes only, and any reliance on such information is done at your own risk. This Podcast should not be considered professional advice. By accessing this Podcast, you acknowledge that Lennox makes no warranty, guarantee or representation as to the accuracy or sufficiency of the information featured in this Podcast. The views expressed by guests are their own, and their appearance on this Podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by Lennox employees are those of the employees and do not necessarily reflect the view of Lennox.
LENNOX EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OR INABILITY TO USE THIS PODCAST OR THE INFORMATION PRESENTED IN THIS PODCAST.
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Recent Hosts, Guests & Topics
Here's a quick summary of the last 5 episodes on ON AIR.
Hosts
Joe Jones
Dave Chatmon
Previous Guests
Jeremy Adams
Jeremy Adams is the Chief Operating Officer (COO) of Lunchpail Service, a company known for its commitment to customer service and operational excellence in the HVAC industry. With a strong background in sales and management, Jeremy has been instrumental in developing strategies that enhance customer relationships and drive business growth.
Jeremy Adams is the Chief Operating Officer (COO) of Lunchpail Service, a company known for its commitment to customer service and operational excellence in the HVAC industry. With a strong background in sales and management, Jeremy has been instrumental in developing strategies that enhance customer relationships and drive business growth.
Brian Cline
Brian Cline serves as the Chief Operating Officer (COO) of Bardi Home Services, a leading provider of HVAC solutions. With extensive experience in the industry, Brian focuses on operational efficiency and customer satisfaction, ensuring that Bardi Home Services maintains its reputation for quality and reliability.
Brian Cline serves as the Chief Operating Officer (COO) of Bardi Home Services, a leading provider of HVAC solutions. With extensive experience in the industry, Brian focuses on operational efficiency and customer satisfaction, ensuring that Bardi Home Services maintains its reputation for quality and reliability.
Jason Jackson
Jason Jackson is a District Manager at Lennox International, where he oversees operations and sales strategies within his district. With a deep understanding of the HVAC market, Jason plays a key role in supporting contractors and ensuring they have the resources needed to succeed.
Jason Jackson is a District Manager at Lennox International, where he oversees operations and sales strategies within his district. With a deep understanding of the HVAC market, Jason plays a key role in supporting contractors and ensuring they have the resources needed to succeed.
Kevin Brown
Kevin Brown is a District Manager at Lennox International, responsible for managing sales and customer relations in his area. With a strong background in HVAC sales and customer service, Kevin is dedicated to helping contractors achieve their business goals and improve customer satisfaction.
Kevin Brown is a District Manager at Lennox International, responsible for managing sales and customer relations in his area. With a strong background in HVAC sales and customer service, Kevin is dedicated to helping contractors achieve their business goals and improve customer satisfaction.
Dale Gray
Dale Gray is a marketing expert and co-owner of Creature Comforts, an HVAC company based in Ontario. With a focus on innovative marketing strategies, Dale has helped the company establish a strong community presence and customer loyalty through unique campaigns and community engagement.
Dale Gray is a marketing expert and co-owner of Creature Comforts, an HVAC company based in Ontario. With a focus on innovative marketing strategies, Dale has helped the company establish a strong community presence and customer loyalty through unique campaigns and community engagement.
Grant Gray
Grant Gray is a co-owner of Creature Comforts in Ontario, specializing in HVAC services. He works alongside his brother Dale to implement effective marketing strategies that prioritize customer relationships and community involvement, contributing to the company's success in the competitive HVAC market.
Grant Gray is a co-owner of Creature Comforts in Ontario, specializing in HVAC services. He works alongside his brother Dale to implement effective marketing strategies that prioritize customer relationships and community involvement, contributing to the company's success in the competitive HVAC market.
Doug Kidd
Doug Kidd is the owner of Temp Control, an HVAC service provider in Nashville. He has extensive experience in the industry and is known for his commitment to customer service and innovative marketing approaches that enhance brand loyalty and community engagement.
Doug Kidd is the owner of Temp Control, an HVAC service provider in Nashville. He has extensive experience in the industry and is known for his commitment to customer service and innovative marketing approaches that enhance brand loyalty and community engagement.
Vikram Seal
Vikram Seal is a leader at Lennox International, where he focuses on developing strategies that enhance customer experience and brand loyalty in the HVAC industry. With a background in marketing and business development, Vikram plays a key role in shaping the future of HVAC marketing.
Vikram Seal is a leader at Lennox International, where he focuses on developing strategies that enhance customer experience and brand loyalty in the HVAC industry. With a background in marketing and business development, Vikram plays a key role in shaping the future of HVAC marketing.
Tim Harleson
Tim Harleson is a prominent figure at Lennox International, contributing to the company's marketing and customer engagement strategies. His expertise in the HVAC sector helps drive initiatives that foster customer loyalty and effective communication between dealers and clients.
Tim Harleson is a prominent figure at Lennox International, contributing to the company's marketing and customer engagement strategies. His expertise in the HVAC sector helps drive initiatives that foster customer loyalty and effective communication between dealers and clients.
Ken Schmidt
Ken Schmidt is a former Director of Communications at Harley-Davidson, where he played a pivotal role in transforming the brand from near collapse to a cultural icon. With a background in marketing and communications, Ken is known for his expertise in brand storytelling and building emotional connections with consumers. His strategies focus on authenticity and creating memorable brand experiences, making him a sought-after speaker and consultant in the field of branding and marketing.
Ken Schmidt is a former Director of Communications at Harley-Davidson, where he played a pivotal role in transforming the brand from near collapse to a cultural icon. With a background in marketing and communications, Ken is known for his expertise in brand storytelling and building emotional connections with consumers. His strategies focus on authenticity and creating memorable brand experiences, making him a sought-after speaker and consultant in the field of branding and marketing.
Jessica Smith
Jessica Smith is a prominent leader in the HVAC industry, known for her contributions to promoting diversity and inclusion within the field. With a background in engineering and extensive experience in HVAC solutions, she has been an advocate for women's representation in technical roles.
Jessica Smith is a prominent leader in the HVAC industry, known for her contributions to promoting diversity and inclusion within the field. With a background in engineering and extensive experience in HVAC solutions, she has been an advocate for women's representation in technical roles.
Angela Winningham
Angela Winningham is a respected figure in the HVAC sector, recognized for her leadership and commitment to fostering an inclusive workplace. She has held various roles in project management and operations, driving initiatives that support women's advancement in the industry.
Angela Winningham is a respected figure in the HVAC sector, recognized for her leadership and commitment to fostering an inclusive workplace. She has held various roles in project management and operations, driving initiatives that support women's advancement in the industry.
Amy Gebrian
Amy Gebrian is an influential professional in the HVAC industry, celebrated for her efforts in mentoring young women and promoting diversity. With a strong background in sales and customer relations, she has been instrumental in creating supportive networks for women in HVAC.
Amy Gebrian is an influential professional in the HVAC industry, celebrated for her efforts in mentoring young women and promoting diversity. With a strong background in sales and customer relations, she has been instrumental in creating supportive networks for women in HVAC.
Alison Jones
Alison Jones is a leading advocate for women in the HVAC industry, known for her strategic leadership and community engagement. She has a wealth of experience in business development and is dedicated to empowering women through mentorship and professional growth opportunities.
Alison Jones is a leading advocate for women in the HVAC industry, known for her strategic leadership and community engagement. She has a wealth of experience in business development and is dedicated to empowering women through mentorship and professional growth opportunities.
Andy Bruse
Andy Bruse is a co-founder of Age Heating and Cooling, a company specializing in HVAC solutions. With a background in the heating and cooling industry, Andy transitioned from being an employee to a successful business owner. He has faced various challenges in establishing his company, including building brand recognition and hiring the right team. Andy is committed to creating a strong company culture and giving back to the community through initiatives like the Feel the Love program.
Andy Bruse is a co-founder of Age Heating and Cooling, a company specializing in HVAC solutions. With a background in the heating and cooling industry, Andy transitioned from being an employee to a successful business owner. He has faced various challenges in establishing his company, including building brand recognition and hiring the right team. Andy is committed to creating a strong company culture and giving back to the community through initiatives like the Feel the Love program.
Christina Bruse
Christina Bruse is a co-founder of Age Heating and Cooling, where she plays a pivotal role in the company's operations and growth. With experience in the HVAC industry, Christina has been instrumental in overcoming the challenges of starting a business, including establishing a customer base and scaling operations. She is passionate about fostering a positive company culture and actively participates in community service efforts, including the Feel the Love program.
Christina Bruse is a co-founder of Age Heating and Cooling, where she plays a pivotal role in the company's operations and growth. With experience in the HVAC industry, Christina has been instrumental in overcoming the challenges of starting a business, including establishing a customer base and scaling operations. She is passionate about fostering a positive company culture and actively participates in community service efforts, including the Feel the Love program.
Topics Discussed
sales
listening
customer confidence
trusted advisors
integrity
top talent
people-first culture
loyalty
HVAC marketing
customer loyalty
brand identity
community strategies
lead generation
Harley-Davidson
branding
storytelling
emotional connection
brand loyalty
authenticity
vulnerability
marketing strategies
Women's History Month
female leaders
HVAC industry
diversity
mentorship
leadership growth
inclusivity
HVAC
business ownership
team building
company culture
community service
Feel the Love program
partnerships
scaling operations
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Episodes
Here's the recent few episodes on ON AIR.
0:0054:25
Everyone's in Sales: From the First Call to the Final Install
What if the best salespeople aren’t selling, but listening? In the second episode of our six-part Dealer Competencies series, we’re talking Sales—because no matter how strong your product is, your box doesn’t move until you earn the customer’s confidence.
Hosts Joe Jones and Dave Chatmon are joined by Jeremy Adams (COO, Lunchpail Service), Brian Cline (COO, Bardi Home Services), and Lennox District Managers Jason Jackson and Kevin Brown to explore what separates average salespeople from trusted advisors.
This isn’t just another conversation about sales tactics—it’s a framework for leading with integrity, attracting top talent, and building a people-first culture that inspires lasting loyalty from customers and employees.
What if the best salespeople aren’t selling, but listening? In the second episode of our six-part Dealer Competencies series, we’re talking Sales—because no matter how strong your product is, your box doesn’t move until you earn the customer’s confidence.
Hosts Joe Jones and Dave Chatmon are joined by Jeremy Adams (COO, Lunchpail Service), Brian Cline (COO, Bardi Home Services), and Lennox District Managers Jason Jackson and Kevin Brown to explore what separates average salespeople from trusted advisors.
This isn’t just another conversation about sales tactics—it’s a framework for leading with integrity, attracting top talent, and building a people-first culture that inspires lasting loyalty from customers and employees.
Welcome to the first episode of our six-part Dealer Competencies series! We’re kicking it off with Marketing—because before you can deliver great service, you need to get in the door.
Hosts Joe Jones and Dave Chatmon sit down with Dale and Grant Gray from Creature Comforts in Ontario, Doug Kidd from Temp Control in Nashville, and Lennox leaders Vikram Seal and Tim Harleson. They explore what works for HVAC marketing, from costly TV ad missteps to unforgettable community-first strategies like Movies by the Lake.
This episode goes beyond buzzwords to unpack how dealers can build lasting customer loyalty, strengthen their brand identity, and create marketing strategies that don’t just generate leads, but generate trust.
Welcome to the first episode of our six-part Dealer Competencies series! We’re kicking it off with Marketing—because before you can deliver great service, you need to get in the door.
Hosts Joe Jones and Dave Chatmon sit down with Dale and Grant Gray from Creature Comforts in Ontario, Doug Kidd from Temp Control in Nashville, and Lennox leaders Vikram Seal and Tim Harleson. They explore what works for HVAC marketing, from costly TV ad missteps to unforgettable community-first strategies like Movies by the Lake.
This episode goes beyond buzzwords to unpack how dealers can build lasting customer loyalty, strengthen their brand identity, and create marketing strategies that don’t just generate leads, but generate trust.
In this episode of ON AIR, Joe Jones and Dave Chatmon sit down with Ken Schmidt, former Director of Communications at Harley-Davidson, to explore how the brand went from near collapse to cultural icon. Ken shares the bold strategies that helped Harley-Davidson stand out in a crowded market—focusing on strong storytelling, emotional connection, and the power of being remembered rather than just noticed. He explains why most brands struggle to spark loyalty—and how authenticity, vulnerability, and a clear point of view can help reverse that trend. This conversation offers practical takeaways on breaking through the noise, building brand advocates, and getting people to talk about your business for the right reasons. Whether you're rebuilding a brand or looking to sharpen your message, this episode delivers insights that cut through the clutter.
In this episode of ON AIR, Joe Jones and Dave Chatmon sit down with Ken Schmidt, former Director of Communications at Harley-Davidson, to explore how the brand went from near collapse to cultural icon. Ken shares the bold strategies that helped Harley-Davidson stand out in a crowded market—focusing on strong storytelling, emotional connection, and the power of being remembered rather than just noticed. He explains why most brands struggle to spark loyalty—and how authenticity, vulnerability, and a clear point of view can help reverse that trend. This conversation offers practical takeaways on breaking through the noise, building brand advocates, and getting people to talk about your business for the right reasons. Whether you're rebuilding a brand or looking to sharpen your message, this episode delivers insights that cut through the clutter.
The Power Panel: Celebrating Women's History Month
Hosts
Hosts of this podcast episode
Joe Jones
Guests
Guests of this podcast episode
Jessica SmithAngela WinninghamAmy GebrianAlison Jones
Keywords
Keywords of this podcast episode
Women's History Monthfemale leadersHVAC industrydiversitymentorshipleadership growthinclusivity
In this special episode of ON AIR, we celebrate Women's History Month with a powerful discussion featuring female leaders at Lennox—the first episode in a special four-part series on women in the HVAC industry! This engaging panel, hosted by Joe Jones and sponsored by the Lennox Women's Business Council, features insights from Jessica Smith, Angela Winningham, Amy Gebrian, and Alison Jones—women who have made a significant impact in a traditionally male-dominated industry.
The conversation explores the unique challenges women face in the workplace, leadership growth, and the evolution of diversity within the HVAC industry. The panelists share personal experiences, career advice, and strategies for fostering inclusivity and mentorship. Whether you’re a woman in HVAC, a rising leader, or an advocate for workplace diversity, this conversation is packed with valuable insights and actionable advice to empower your journey!
In this special episode of ON AIR, we celebrate Women's History Month with a powerful discussion featuring female leaders at Lennox—the first episode in a special four-part series on women in the HVAC industry! This engaging panel, hosted by Joe Jones and sponsored by the Lennox Women's Business Council, features insights from Jessica Smith, Angela Winningham, Amy Gebrian, and Alison Jones—women who have made a significant impact in a traditionally male-dominated industry.
The conversation explores the unique challenges women face in the workplace, leadership growth, and the evolution of diversity within the HVAC industry. The panelists share personal experiences, career advice, and strategies for fostering inclusivity and mentorship. Whether you’re a woman in HVAC, a rising leader, or an advocate for workplace diversity, this conversation is packed with valuable insights and actionable advice to empower your journey!
The Power of People: Building a Winning Team with Andy and Christina Bruse
Hosts
Hosts of this podcast episode
Joe JonesDave Chatmon
Guests
Guests of this podcast episode
Andy BruseChristina Bruse
Keywords
Keywords of this podcast episode
HVACbusiness ownershipteam buildingcompany culturecommunity serviceFeel the Love programpartnershipsscaling operations
In this episode of On Air, hosts Joe Jones and Dave Chatmon sit down with Andy and Christina Bruse, founders of Age Heating and Cooling, to discuss their incredible journey from employees to successful business owners.
Andy and Christina share the challenges they faced in starting their own company, from building brand recognition and establishing a customer base to hiring the right team and scaling their operations. Discover how they overcame industry hurdles, leveraged partnerships with Lennox, and found success in creating a strong company culture. Plus, hear how they’re giving back to their community through the Feel the Love program and their plans for future expansion.
In this episode of On Air, hosts Joe Jones and Dave Chatmon sit down with Andy and Christina Bruse, founders of Age Heating and Cooling, to discuss their incredible journey from employees to successful business owners.
Andy and Christina share the challenges they faced in starting their own company, from building brand recognition and establishing a customer base to hiring the right team and scaling their operations. Discover how they overcame industry hurdles, leveraged partnerships with Lennox, and found success in creating a strong company culture. Plus, hear how they’re giving back to their community through the Feel the Love program and their plans for future expansion.
Ratings
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