TalentCulture #WorkTrends

This is an encore podcast presentation previously aired on August 9th, 2024. We often hear about the importance of the customer journeybut what about the employee journey? In this episode, were shifting the spotlight to the employee experience and why its just as critical to long-term business success.

Well explore how mapping the employee journey, meeting key needs at the right moments, and using smart technology can significantly boost engagement, retention, and productivity. The research is clear: when employees feel supported and empowered, customer satisfaction rises, innovation thrives, and turnover drops.

Investing in your people isnt just good cultureits smart strategy. Lets dive into how a thoughtful employee experience can drive real business growth.

This is an encore podcast presentation previously aired on January 23rd, 2024. Frontline workers were the backbone of the lockdown economy, gaining visibility and in some cases, better pay and benefits. Yet for employers, recruiting this essential talent remains a major challenge — like searching for a needle in a constantly shifting haystack. With an estimated 70–80% of the global workforce in frontline roles across industries like healthcare, construction, and retail, the demand is huge and turnover is high. It’s no surprise that organizations are leaning on technology to gain an edge. But with so many tools out there, how do you know what actually works — and how do you measure success?

This is an encore podcast presentation previously aired on September 29th, 2023. When was the last time you received flowers? A thoughtful, personalized gift like that leaves a lasting impression — and it’s a great reminder of how impactful customization can be. Today, personalization is more than a trend; it’s an expectation. Over half of consumers are interested in customized products, and many are willing to pay more for them. In both our personal and professional lives, we’re moving beyond one-size-fits-all solutions. This week, we’re exploring how one guest is using high-tech tools to deliver a truly high-touch experience — and he’s ready to help you do the same.

This is an encore podcast presentation previously aired on October 22nd, 2022. Creating a safe, inclusive workplace where employees can thrive is a top priority for every employer. That’s one reason social media background checks have gained momentum—but many organizations are still unsure how to approach them transparently and effectively. In this episode of the #WorkTrends podcast, I speak with Ben Mones, Founder and CEO of Fama.io, to unpack the role these checks play in protecting workforce wellbeing and brand reputation. Ben brings a wealth of expertise on how AI-powered screening can help organizations detect early warning signs of toxic behavior—before it impacts culture.

This is an encore podcast presentation previously aired on September 27th, 2024. In this episode, we dive into the complexities of compliance in today’s evolving world of work—specifically for businesses managing remote employees. From navigating the distinctions between exempt and non-exempt workers to ensuring fair time and pay practices, we’ll explore the key challenges and best practices that every employer should know. Our special guest, Jaime Lizotte from ComplyRight, brings her expertise in HR compliance to shed light on how organizations can streamline their processes while staying compliant. Whether you lead compliance efforts or simply oversee remote employees, this episode is packed with valuable insights to help you navigate today’s workforce with confidence. Tune in and join the conversation!