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Toolbox for the Trades is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. This podcast is brought to you by ServiceTitan—the leading home and commercial field service software. Episodes will feature stories and strategies to help contractors grow and scale their service business.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
Toolbox for the Trades is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. This podcast is brought to you by ServiceTitan—the leading home and commercial field service software. Episodes will feature stories and strategies to help contractors grow and scale their service business.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
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(855) 899-0970
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Here's a quick summary of the last 5 episodes on Toolbox for the Trades.
Hosts
Ausha
Previous Guests
Morgan Chapman
Morgan Chapman is the Vice President at Friend's Plumbing, a family-owned plumbing business located in Tampa, Florida. With a background in sales, Morgan transitioned into a leadership role within the company, where she has focused on navigating the complexities of family dynamics, company culture, and effective leadership. Her experience includes addressing challenges in hiring, enhancing customer service, and maintaining professional relationships with her family members who are also part of the business.
Morgan Chapman is the Vice President at Friend's Plumbing, a family-owned plumbing business located in Tampa, Florida. With a background in sales, Morgan transitioned into a leadership role within the company, where she has focused on navigating the complexities of family dynamics, company culture, and effective leadership. Her experience includes addressing challenges in hiring, enhancing customer service, and maintaining professional relationships with her family members who are also part of the business.
Jay Mahaffey
Jay Mahaffey is a business owner and entrepreneur who, along with his wife Amanda, transformed Tuck & Howell Plumbing in Greenville, SC. After purchasing the business from his uncle, Jay played a crucial role in scaling the company from $4 million to $11 million in revenue within two years. His expertise includes financial acumen, leadership strategies, and modernizing legacy businesses.
Jay Mahaffey is a business owner and entrepreneur who, along with his wife Amanda, transformed Tuck & Howell Plumbing in Greenville, SC. After purchasing the business from his uncle, Jay played a crucial role in scaling the company from $4 million to $11 million in revenue within two years. His expertise includes financial acumen, leadership strategies, and modernizing legacy businesses.
Amanda Mahaffey
Amanda Mahaffey is a co-owner of Tuck & Howell Plumbing, where she has been instrumental in the company's transformation and growth. Together with her husband Jay, Amanda has successfully navigated the challenges of modernizing a 55-year-old business, focusing on employee retention, operational efficiency, and strategic decision-making to drive significant revenue growth.
Amanda Mahaffey is a co-owner of Tuck & Howell Plumbing, where she has been instrumental in the company's transformation and growth. Together with her husband Jay, Amanda has successfully navigated the challenges of modernizing a 55-year-old business, focusing on employee retention, operational efficiency, and strategic decision-making to drive significant revenue growth.
Adrian Fadini
Adrian Fadini is the Founder of TradesFormation, a coaching platform dedicated to helping trades professionals build successful and resilient businesses. He began his career as a plumber and faced significant financial challenges that led him to sell his family home. Instead of giving up, Adrian transformed his approach to business by learning from industry experts and refining his business model. In 2012, he sold his plumbing company to focus on coaching others in the trades industry, emphasizing the importance of data-driven decision-making and avoiding common pitfalls. Through TradesFormation, he shares his journey and insights to empower other trades professionals.
Adrian Fadini is the Founder of TradesFormation, a coaching platform dedicated to helping trades professionals build successful and resilient businesses. He began his career as a plumber and faced significant financial challenges that led him to sell his family home. Instead of giving up, Adrian transformed his approach to business by learning from industry experts and refining his business model. In 2012, he sold his plumbing company to focus on coaching others in the trades industry, emphasizing the importance of data-driven decision-making and avoiding common pitfalls. Through TradesFormation, he shares his journey and insights to empower other trades professionals.
Scott Irwin
Scott Irwin is a co-owner of Network Plumbing in Sydney, Australia, with nearly 40 years of experience in the plumbing industry. He has navigated various challenges, including the 2008 financial crisis, and emphasizes the importance of company culture and hiring the right people. Known for his humor and optimism, Scott shares valuable insights on running a successful plumbing business.
Scott Irwin is a co-owner of Network Plumbing in Sydney, Australia, with nearly 40 years of experience in the plumbing industry. He has navigated various challenges, including the 2008 financial crisis, and emphasizes the importance of company culture and hiring the right people. Known for his humor and optimism, Scott shares valuable insights on running a successful plumbing business.
Vicky Irwin
Vicky Irwin is a co-owner of Network Plumbing in Sydney, Australia, and has been instrumental in building a thriving plumbing business alongside her husband, Scott. With nearly 40 years of experience, she discusses the unique challenges of working as a married couple in business and the significance of maintaining a positive company culture. Vicky is recognized for her contributions to the industry and her ability to keep the work environment enjoyable.
Vicky Irwin is a co-owner of Network Plumbing in Sydney, Australia, and has been instrumental in building a thriving plumbing business alongside her husband, Scott. With nearly 40 years of experience, she discusses the unique challenges of working as a married couple in business and the significance of maintaining a positive company culture. Vicky is recognized for her contributions to the industry and her ability to keep the work environment enjoyable.
Topics Discussed
family business
leadership
company culture
hiring
customer service
self-care
ownership
business transformation
scaling
rebranding
streamlining operations
employee retention
service division
KPIs
trades business
plumber
business coach
data-driven decision-making
financial struggles
resilient businesses
Australian trades
plumbing business
financial crisis
residential services
married couple in business
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Episodes
Here's the recent few episodes on Toolbox for the Trades.
0:0035:51
Cybersecurity & Leadership: Protecting Your Business Inside and Out
In this episode, we sit down with Courtney Greeley, COO of Chesapeake Electric in Annapolis, MD, to explore the intersections of leadership, workplace culture, and cybersecurity. From her experience in the Air Force, NSA, and cybersecurity startups to leading a fast-growing trade business, Courtney brings her expertise on building a resilient team and protecting your business from digital threats.
We’ll dive deep into the hard lessons learned from toxic work environments, the importance of strong leadership in fostering a positive company culture, and why cybersecurity is no longer optional for business owners.
Join us as we discuss:
[8:19] How to lead with values and create a no-toxicity workplace
[14:39] Why letting go of high-performing employees might be necessary
[25:32] Why cybersecurity is non-negotiable, but it doesn’t have to be overwhelming
Check out these resources we mentioned during the podcast:
In this episode, we sit down with Courtney Greeley, COO of Chesapeake Electric in Annapolis, MD, to explore the intersections of leadership, workplace culture, and cybersecurity. From her experience in the Air Force, NSA, and cybersecurity startups to leading a fast-growing trade business, Courtney brings her expertise on building a resilient team and protecting your business from digital threats.
We’ll dive deep into the hard lessons learned from toxic work environments, the importance of strong leadership in fostering a positive company culture, and why cybersecurity is no longer optional for business owners.
Join us as we discuss:
[8:19] How to lead with values and create a no-toxicity workplace
[14:39] Why letting go of high-performing employees might be necessary
[25:32] Why cybersecurity is non-negotiable, but it doesn’t have to be overwhelming
Check out these resources we mentioned during the podcast:
From Cheerleading to Plumbing: An Unexpected Leadership Path
Hosts
Hosts of this podcast episode
Ausha
Guests
Guests of this podcast episode
Morgan Chapman
Keywords
Keywords of this podcast episode
family businessleadershipcompany culturehiringcustomer serviceself-care
Running a family business isn’t always smooth sailing — especially in the trades. Morgan Chapman, VP at Friend's Plumbing in Tampa, Florida, has navigated the challenges of leadership, company culture, and family dynamics in a way that has helped propel the business forward.
Morgan shares her journey from working in sales to stepping into a leadership role at her family’s plumbing company. She unpacks some of the challenges she’s faced in hiring the right people, improving customer service, and balancing relationships with her father and brother, both of whom are integral parts of the business.
Join us as we discuss:
[4:46] Breaking into the family business and retooling the culture
[9:56] Setting clear boundaries and the evolution of family dynamics
[17:18] Why neglecting your self-care does your employees a disservice
Check out these resources we mentioned during the podcast:
Running a family business isn’t always smooth sailing — especially in the trades. Morgan Chapman, VP at Friend's Plumbing in Tampa, Florida, has navigated the challenges of leadership, company culture, and family dynamics in a way that has helped propel the business forward.
Morgan shares her journey from working in sales to stepping into a leadership role at her family’s plumbing company. She unpacks some of the challenges she’s faced in hiring the right people, improving customer service, and balancing relationships with her father and brother, both of whom are integral parts of the business.
Join us as we discuss:
[4:46] Breaking into the family business and retooling the culture
[9:56] Setting clear boundaries and the evolution of family dynamics
[17:18] Why neglecting your self-care does your employees a disservice
Check out these resources we mentioned during the podcast:
Jay and Amanda Mahaffey didn’t just step into ownership when they purchased Tuck & Howell Plumbing in Greenville, SC, from Jay’s uncle — they transformed it. In less than two years, they scaled the business from $4M to $11M by making tough decisions, rebranding, and streamlining operations.
Jay and Amanda share their journey from employees to owners, the challenges of modernizing a 55-year-old business, and how they handled team transitions, rapid growth, and technology adoption.
Tune in to hear how their fast decision-making, financial acumen, and leadership strategies helped them rebuild Tuck & Howell into a powerhouse.
Join us as we discuss:
[1:54] The importance of implementing new systems quickly
[11:37] Treating employee retention as a rehiring process
[18:00] Opening a new service division and leveraging KPIs
Check out these resources we mentioned during the podcast:
Jay and Amanda Mahaffey didn’t just step into ownership when they purchased Tuck & Howell Plumbing in Greenville, SC, from Jay’s uncle — they transformed it. In less than two years, they scaled the business from $4M to $11M by making tough decisions, rebranding, and streamlining operations.
Jay and Amanda share their journey from employees to owners, the challenges of modernizing a 55-year-old business, and how they handled team transitions, rapid growth, and technology adoption.
Tune in to hear how their fast decision-making, financial acumen, and leadership strategies helped them rebuild Tuck & Howell into a powerhouse.
Join us as we discuss:
[1:54] The importance of implementing new systems quickly
[11:37] Treating employee retention as a rehiring process
[18:00] Opening a new service division and leveraging KPIs
Check out these resources we mentioned during the podcast:
Adrian Fadini, Founder of TradesFormation, knows firsthand how challenging it can be to build a successful trades business. After starting as a plumber, he faced financial struggles that forced him to sell his family home. But instead of giving up, he used the experience to transform his approach — learning from experts, refining his business model, and ultimately selling his plumbing company in 2012 to become a coach.
Now, through TradesFormation, Adrian coaches other trades professionals on how to avoid common pitfalls and build profitable, resilient businesses. He shares his journey from tradesman to business coach, why data-driven decision-making is essential, and how staying the course (without repeating mistakes) leads to long-term success.
Join us as we discuss:
[2:08] Why your willingness to evolve matters more than experience
[15:02] Balancing empathy for your team with data-driven decisions
[26:49] Quality questions you should be asking during every sale
Check out these resources we mentioned during the podcast:
Register today for our inaugural World of Titans event in Sydney, Australia on Thursday-Friday, April 3-4, 2025!
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.
Adrian Fadini, Founder of TradesFormation, knows firsthand how challenging it can be to build a successful trades business. After starting as a plumber, he faced financial struggles that forced him to sell his family home. But instead of giving up, he used the experience to transform his approach — learning from experts, refining his business model, and ultimately selling his plumbing company in 2012 to become a coach.
Now, through TradesFormation, Adrian coaches other trades professionals on how to avoid common pitfalls and build profitable, resilient businesses. He shares his journey from tradesman to business coach, why data-driven decision-making is essential, and how staying the course (without repeating mistakes) leads to long-term success.
Join us as we discuss:
[2:08] Why your willingness to evolve matters more than experience
[15:02] Balancing empathy for your team with data-driven decisions
[26:49] Quality questions you should be asking during every sale
Check out these resources we mentioned during the podcast:
Register today for our inaugural World of Titans event in Sydney, Australia on Thursday-Friday, April 3-4, 2025!
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.
Toolbox Down Under: A Peek Into the Australian Trades Life
Hosts
Hosts of this podcast episode
Ausha
Guests
Guests of this podcast episode
Scott IrwinVicky Irwin
Keywords
Keywords of this podcast episode
Australian tradesplumbing businessfinancial crisiscompany cultureresidential servicesmarried couple in business
We’re heading to “the land down under” to chat with Scott and Vicky Irwin, co-owners of Network Plumbing in Sydney, Australia, about their nearly 40-year journey of building a thriving plumbing business.
They discuss how they navigated the 2008 financial crisis, the importance of hiring the right people, and the unique challenges of working as a married couple in business. Scott and Vicky bring their signature humor and optimism as they break down the lessons learned from decades in the industry.
Tune in to hear how Network Plumbing pivoted from commercial to residential work, why company culture and mindset matter, and how they keep things fun while running a successful business.
Join us as we discuss:
[2:54] Overcoming a financial crisis and the power of optimism
[9:54] Why profit is secondary to the health of your company culture
[16:29] The challenges that come with adding new residential services
Check out these resources we mentioned during the podcast:
Register today for our inaugural World of Titans event in Sydney, Australia on Thursday-Friday, April 3-4, 2025!
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.
We’re heading to “the land down under” to chat with Scott and Vicky Irwin, co-owners of Network Plumbing in Sydney, Australia, about their nearly 40-year journey of building a thriving plumbing business.
They discuss how they navigated the 2008 financial crisis, the importance of hiring the right people, and the unique challenges of working as a married couple in business. Scott and Vicky bring their signature humor and optimism as they break down the lessons learned from decades in the industry.
Tune in to hear how Network Plumbing pivoted from commercial to residential work, why company culture and mindset matter, and how they keep things fun while running a successful business.
Join us as we discuss:
[2:54] Overcoming a financial crisis and the power of optimism
[9:54] Why profit is secondary to the health of your company culture
[16:29] The challenges that come with adding new residential services
Check out these resources we mentioned during the podcast:
Register today for our inaugural World of Titans event in Sydney, Australia on Thursday-Friday, April 3-4, 2025!
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.
