Scale Your Sales Podcast

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Janice B Gordon Customer Growth Expert
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1.1K - 1.9K listeners Female 5.0 rating 74 reviews 100 episodes USA
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Welcome to Scale Your Sales Podcast, a show for enterprising CEOs, CROs, Sales Leaders and revenue-generators.

Janice B Gordon interviews successful CEOs and Revenue generating executives who are accelerating their sales revenue and helping to grow customer revenues.

In each episode, we delve into the personality and expertise and diour guests’ proven strategies to scale sales. Our experts discuss the challenges and success of sales team and operational productivity, of scaling a sales organization, sharing their insights on customer expansion and experience.

Rate and review the weekly episodes of the Scale Your Sales podcast on your favourite platform.

Producers, Hosts, and Production Team

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Recent Hosts, Guests & Topics

Here's a quick summary of the last 5 episodes on Scale Your Sales Podcast.

Hosts

Janice B Gordon

Previous Guests

Manoj Ramnani
Manoj Ramnani is the Founder and CEO of SalesIntel, a company dedicated to providing high-quality B2B contact data. He drives the strategic vision of SalesIntel, focusing on establishing key partnerships and building an executive team to lead the data sector. With extensive expertise in B2B data and entrepreneurship, Manoj has experience in both bootstrapped and venture-backed ventures, and he shares insights on financial strategies for startups, tech stack optimization, and evolving go-to-market strategies.
Jan Young
Jan Young is the founder of JanYoungCX consultancy & coaching, and StepUpXchange CS executive courses with a private community & CxXchange community for CS professionals. She is an award-winning customer success leader with experience in two successfully exited startups. Jan brings a cross-disciplinary approach to SaaS B2B tech and customer-led growth, focusing on transforming customer success leaders into business leaders and aligning go-to-market teams.
Elizabeth Blass
Elizabeth Blass is a two-time Chief Customer Officer with over 15 years of global leadership experience in technology. She specializes in building and scaling high-performing customer-facing teams, aligning cross-functional initiatives, and driving revenue growth through customer success. Elizabeth is a passionate advocate for diversity and actively coaches and mentors women in tech.
Ejieme Eromosele
Ejieme Eromosele is a customer-led growth expert with a passion for driving retention, expansion, and customer advocacy. She is the Founder of Success in Black, an initiative that champions diversity, equity, inclusion, and belonging (DEIB) in Customer Success. Ejieme has extensive experience working with prestigious organizations such as Accenture, PwC, and The New York Times, where she has focused on delivering exceptional customer outcomes and business value. Her expertise includes aligning sales, marketing, and customer success to achieve sustainable revenue growth, and she is committed to leveraging data to drive transformative customer insights.
Priya Lakshmi
Priya Lakshmi is an experienced consulting sales leader with a passion for transforming financial services through technology. She currently serves as the UK Chief Revenue Officer (CRO) for GFT Group, where she leads sales, partnerships, and marketing, driving growth strategies for the UK business. Priya has a proven track record of delivering sustained revenue growth by fostering deep customer relationships and implementing innovative solutions. In her role, she emphasizes the importance of uniting sales, partnerships, and marketing to achieve record results, particularly in generating leads through strategic partnerships. Priya is also an advocate for diversity in sales and empowering women leaders in organizations, sharing her insights on optimizing performance and managing internal processes.

Topics Discussed

B2B contact data SalesIntel entrepreneurship financial path for startups tech stack optimization go-to-market strategies sales teams human-verified data AI pipeline generation profitability data-driven approaches customer success SaaS B2B tech customer-led growth organizational silos AI in revenue operations customer journey sales vs. customer success dynamics revenue growth cross-functional alignment customer-centricity change management retention expansion customer advocacy diversity equity inclusion data-driven insights sales alignment marketing alignment sustainable growth financial services technology customer relationships diversity in sales empowerment leadership performance optimization customer obsession
Episodes

Here's the recent few episodes on Scale Your Sales Podcast.

0:00 38:27

#282 Manoj Ramnani - Elevating Sales Roles: Vision for the Future of GTM

Hosts
Janice B Gordon
Guests
Manoj Ramnani
Keywords
B2B contact data SalesIntel entrepreneurship financial path for startups tech stack optimization go-to-market strategies sales teams human-verified data AI pipeline generation

In this weeks’ Scale Your Sales Podcast episode, my guest is Manoj Ramnani.

 

Manoj is the Founder and CEO of SalesIntel, a company committed to providing the highest quality B2B contact data on the market. SalesIntel’s research team hand-verifies every contact to ensure 95% accuracy on data. As the CEO, Manoj drives the strategic vision of SalesIntel, establishes and fosters key partnerships, and is building out the executive team that will make SalesIntel the leader of the data sector.

 

In today’s episode of Scale Your Sales podcast, Manoj brings extensive expertise in B2B data and entrepreneurship, with experience in both bootstrapped and venture-backed ventures. In this episode, he shares insights on selecting the right financial path for startups, optimizing the tech stack, and navigating evolving go-to-market strategies. Manoj also explores the shifting role of sales teams in response to economic and technological changes, highlighting how Sales Intel leverages human-verified data and AI to drive accurate pipeline generation.

 

Welcome to Scale Your Sales Podcast, Manoj Ramnani.

 

 

Timestamps:

00:00 Bootstrapping vs. VC Insights

04:08 Startup Challenges and Lessons Learned

08:22 Strategic Fundraising and Sales Optimization

11:19 Consolidation of Tech Platforms

16:14 GTM Product Innovation Challenges

17:06 Empowering Buyers, Shifting Sales Strategy

20:23 Innovative Products Need Customer Feedback

24:36 Prioritizing Quality in Data Service

28:11 Optimizing Go-To-Market Strategy

30:16 From Engineering to Sales Intel

34:10 Focus on Events, Community, Partnerships

36:29 Empowering High-Performance Teams

 

https://www.linkedin.com/in/manojramnani/

 

 

Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.

 

Book Janice to speak virtually at your next event: https://janicebgordon.com

 

LinkedIn: https://www.linkedin.com/janice-b-gordon/

 

Twitter: https://twitter.com/JaniceBGordon

 

Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast

 

More on the blog: https://scaleyoursales.co.uk/blog

 

Instagram: https://www.instagram.com/janicebgordon

 

Facebook: https://www.facebook.com/ScaleYourSales

 

And more!

Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

0:00 41:31

#281 Jan Young - Mastering Profitability: Data-Driven Approaches for Customer Success Leaders

Hosts
Janice B Gordon
Guests
Jan Young
Keywords
profitability data-driven approaches customer success SaaS B2B tech customer-led growth go-to-market strategies organizational silos AI in revenue operations customer journey sales vs. customer success dynamics

In this weeks’ Scale Your Sales Podcast episode, my guest is Jan Young.

 

Jan Young is the founder of JanYoungCX consultancy & coaching, StepUpXchange CS executive courses with private community & CxXchange community for CS professionals. She is an award-winning CS leader of 2 successfully exited startups. She brings her cross-disciplinary approach to SaaS B2B tech and Customer Led Growth. Jan is on a mission to transform CS Leaders into Business Leaders and align GTM teams.

 

In today’s episode of Scale Your Sales podcast, Jan shares expertise in transforming customer success leadership and aligning go-to-market strategies for business growth. This discussion covers the critical role of CS leaders in market alignment, the impact of data integration and AI on revenue operations, and the importance of breaking down organizational silos. Jan provides insights on driving profitability in customer interactions and creating a seamless customer journey.

 

Welcome to Scale Your Sales Podcast, Jan Young.

 

 

Timestamps:

00:00 Aligning GTM for Customer Experience

05:16 Balancing Customer Value and Profitability

09:34 Fostering Success Through Collaboration

13:42 Shifting to Profitable, Efficient Growth

15:03 Rethinking Customer Engagement Strategies

18:42 Optimizing Customer Success Milestones

22:47 Earning Trust in Sales Delivery

26:51 Sales vs. Customer Success Gender Dynamics

28:52 CS Careers Foster Customer Relationships

31:27 Embracing AI for Business Efficiency

35:07 Adapting to Industry Transformation

38:00 Community and Courage

 

 

https://www.linkedin.com/in/jan-young-cx/

https://x.com/janyoungcx

 

 

Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.

 

Book Janice to speak virtually at your next event: https://janicebgordon.com

 

LinkedIn: https://www.linkedin.com/janice-b-gordon/

 

Twitter: https://twitter.com/JaniceBGordon

 

Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast

 

More on the blog: https://scaleyoursales.co.uk/blog

 

Instagram: https://www.instagram.com/janicebgordon

 

Facebook: https://www.facebook.com/ScaleYourSales

 

And more!

Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

0:00 33:15

#280 Elizabeth Blass - Exploring Customer Success as a Major Revenue

Hosts
Janice B Gordon
Guests
Elizabeth Blass
Keywords
customer success revenue growth cross-functional alignment customer-centricity change management

In this weeks’ Scale Your Sales Podcast episode, my guest is Elizabeth Blass.

 

I am a two-time Chief Customer Officer with over 15 years of global leadership experience in technology. I specialize in building and scaling high-performing customer-facing teams, aligning cross-functional initiatives, and driving revenue growth through customer success. I’m a passionate advocate for diversity, actively coaching and mentoring women in tech.

 

In today’s episode of Scale Your Sales podcast, Elizabeth explores the evolving role of customer success as a key revenue driver. Elizabeth shares insights on breaking down silos, ensuring cross-functional alignment, and maintaining momentum year-round. The discussion highlights the impact of customer centricity on sustainable growth and the role of change management in driving success.

 

Welcome to Scale Your Sales Podcast, Elizabeth Blass.

 

 

Timestamps:

00:00 Scale Your Sales: Customer Success

05:48 Biweekly Check-In Meetings Benefits

07:19 Importance of Visibility in Revenue Operations

12:13 Customer-Centric Growth Strategies

14:02 Evaluating Product Value Perception

19:05 Understanding Customer Usage Trends

21:17 Customer Success Drives Revenue Growth

24:51 Aligning Success Metrics

28:29 Master Your Numbers

 

https://www.linkedin.com/in/elizabethblass/

 

 

Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.

 

Book Janice to speak virtually at your next event: https://janicebgordon.com

 

LinkedIn: https://www.linkedin.com/janice-b-gordon/

 

Twitter: https://twitter.com/JaniceBGordon

 

Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast

 

More on the blog: https://scaleyoursales.co.uk/blog

 

Instagram: https://www.instagram.com/janicebgordon

 

Facebook: https://www.facebook.com/ScaleYourSales

 

And more!

Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

0:00 32:32

#279 Ejieme Eromosele - Elevating Sales with Customer Led Growth and Community Insights

Hosts
Janice B Gordon
Guests
Ejieme Eromosele
Keywords
customer-led growth retention expansion customer advocacy diversity equity inclusion data-driven insights sales alignment marketing alignment customer success

In this weeks’ Scale Your Sales Podcast episode, my guest is Ejieme Eromosele.

 

I’m a customer-led growth expert passionate about driving retention, expansion, and customer advocacy. I’m also the Founder of Success in Black, where I champion DEIB in Customer Success. With experience at Accenture, PwC, and The New York Times, I’ve built on delivering exceptional customer outcomes and business value.

 

In today’s episode of Scale Your Sales podcast, Ejieme explores customer-led growth as a key driver of sustainable revenue expansion, emphasizing the alignment of sales, marketing, and customer success for exponential impact. She introduces the concept of assumptive advocacy and the role of data in driving transformative customer insights. Committed to diversity, equity, and inclusion, Ejieme shares her journey in founding Success in Black, a community supporting Black professionals in customer success.

 

Welcome to Scale Your Sales Podcast, Ejieme Eromosele.

 

 

Timestamps:

00:00 Elevating Sales with Customer Led Growth and Community Insights

06:22 Leading EMEA Growth

09:57 Align Leadership for Customer Growth

11:42 Aligning Customer Goals with AI Tools

15:11 Seeding Future Customer Advocacy

20:37 Leveraging Data for Customer Solutions

21:35 Becoming a Trusted Customer Advisor

24:43 Compelling Vision and Customer Focus

30:19 Human-First Approach in Business

 

https://www.linkedin.com/in/ejieme/

 

 

Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.

 

Book Janice to speak virtually at your next event: https://janicebgordon.com

LinkedIn: https://www.linkedin.com/janice-b-gordon/

Twitter: https://twitter.com/JaniceBGordon

Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast

More on the blog: https://scaleyoursales.co.uk/blog

Instagram: https://www.instagram.com/janicebgordon

Facebook: https://www.facebook.com/ScaleYourSales

 

And more!

Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

0:00 41:30

#278 Priya Lakshmi - Empowering Sales Teams with the Power of Three for Sustainable Growth

Hosts
Janice B Gordon
Guests
Priya Lakshmi
Keywords
sales teams sustainable growth financial services technology customer relationships diversity in sales empowerment leadership performance optimization customer obsession

In this weeks’ Scale Your Sales Podcast episode, my guest is Priya Lakshmi.

 

Experienced consulting sales leader with a passion for transforming financial services with the power of technology. Currently the UK CRO for GFT Group and leading the sales, partnerships and marketing and driving growth strategies for the UK business. Have a track record of delivering sustained revenue growth through deep customer relationships and driving innovative solutions.

 

In today’s episode of Scale Your Sales podcast, Priya shares how uniting sales, partnerships, and marketing under her leadership drove GFT’s record year, with partnerships generating a significant share of leads. In conversation with Janice, they discuss diversity in sales, fostering empowerment, and understanding individual motivators within teams. This episode offers actionable insights on optimizing performance, managing internal processes, and prioritizing customer obsession in the tech industry, along with personal leadership experiences in a traditionally male-dominated field.

 

Welcome to Scale Your Sales Podcast, Priya Lakshmi.

 

 

Timestamps:

00:00 Power of Three: Sales Strategy

04:47 Navigating Partner Mindset Shifts

09:45 Sales Team Integration Challenges

13:05 "Be Bold in Tech Sales"

16:42 Diversity in Sales Leadership Lacking

18:34 Empowering Women Leaders in Organizations

21:43 Empowerment and Role Models

26:00 Introverts Excel in Sales Careers

29:39 Tailored Coaching for Sales Success

33:33 Empowerment and Ownership Culture

34:22 Empowered Sales Through Agile Operations

38:26 Balancing Family and Career Challenges

 

 

https://www.linkedin.com/in/priya-lakshmi-09ab004/

 

 

Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.

 

Book Janice to speak virtually at your next event: https://janicebgordon.com

 

LinkedIn: https://www.linkedin.com/janice-b-gordon/

 

Twitter: https://twitter.com/JaniceBGordon

 

Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast

 

More on the blog: https://scaleyoursales.co.uk/blog

 

Instagram: https://www.instagram.com/janicebgordon

 

Facebook: https://www.facebook.com/ScaleYourSales

 

And more!

Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

Ratings
Global:
5.0 rating 74 reviews
USA
5.0 ratings 48 reviews
UK
5.0 ratings 19 reviews
Canada
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