Blue Collar Nation Podcast

In this impromptu Zoom session, we dig into one of the most underrated performance boosters in the home service industry: the daily morning meeting. Discover why 10–15 minutes each morning can reduce turnover, improve communication, and create a magnetic company culture that attracts top talent. Learn practical steps for implementing these meetings, overcoming resistance from your team, and maximizing ROI. If you’re tired of disengaged employees and inconsistent results, this is your blueprint for daily success.

📝 Worksheet: Morning Meeting Mastery

Section 1: Key Points Recap

1. Morning Meetings Build Culture
   • They create daily connection points between management and staff.
   • Improve accountability, engagement, and reduce isolation.
2. Short, Consistent Beats Long, Occasional
   • 10–15 minutes every day is more effective than hour-long sessions once a month.
3. Structure Matters
   • Use a weekly theme (e.g., Mission Monday, Training Tuesday).
   • Rotate presenters to promote ownership and variety.
4. ROI Is Clear
   • Reduced turnover = saved hiring and training costs.
   • Engaged teams = better performance and fewer callbacks.

Section 2: Action Items
✅ Plan Your Format

• Decide on meeting time, platform (in-person or Zoom), and schedule.
• Choose daily themes (e.g., Motivation Monday, Soft Skill Friday).

✅ Pilot a Week of Meetings

• Announce a 1-week trial.
• Collect feedback from the team after each session.

✅ Track Metrics

• Pre- and post-implementation: turnover rate, callback frequency, employee satisfaction scores.

✅ Empower Participation

• Ask techs or CSRs to lead small segments.
• Start with simple prompts (e.g., “What’s one win from yesterday?”).

✅ Use Tools to Help

• Leverage platforms like Super Tech University to supply soft-skill training content.

Section 3: Reflection Questions

• What’s one thing I’d want every team member to hear each day?
• How can I make our meetings something people want to attend?
• What’s the biggest cultural issue in my company that daily meetings could help solve?

TITLE SPONSOR:
Super Tech University
Dramatically improve your team's performance with a system of short daily video lessons training your team in soft skills. When you invest in your team and teach them soft skills, your team can make you more profit. Go to https://supertechu.com/ for more info.

Click here for a discount: https://supertechu.com/register/podcastoffer/.

Here is an entrepreneur's story you will relate to.

SPONSOR: C&R Magazine
C&R magazine is the leading periodical in the Cleaning and Restoration industry. Owner and editor Michelle Blevins has brought printed copies back from the dead to increase reader experience. Go to www.candrmagazine.com to get your free copy sent directly to your home or business.

In this inspiring episode of the Blue Collar Nation Podcast, Eric and Larry sit down with Bill German, co-owner of New Way Restoration and proud graduate of the "School of Hard Knocks." Bill shares his powerful journey from working in underground coal mines to leading a thriving restoration business. He dives into the life-changing lessons learned along the way—how COVID reshaped his views on work-life balance, what it really means to “figure it out,” and how mentorship, community, and relentless grit helped him go from employee to owner.

Listeners will walk away with a real-world look at leadership, scaling a service business, and the emotional rollercoaster of entrepreneurship. Bill’s openness about his failures, his drive to never stop learning, and his candid thoughts on coaching make this episode a must-listen for anyone running a blue-collar business.

✅ Action List for Listeners:

1. Reflect on your own journey — What lessons have come from your mistakes, and how are they shaping your future decisions?
2. Evaluate your work-life balance — Are you sacrificing too much personal time for business? What can you shift?
3. Audit your leadership style — Are you applying the good you’ve learned from past mentors and avoiding the bad?
4. Consider the value of coaching — Do you have someone pushing you, guiding you, and offering accountability like Bill found in Eric and Larry?
5. Write down your next 3 business moves — Follow Bill’s example and create a list of action items to help you implement faster.
6. Celebrate small wins — Acknowledge how far you've come, even if you're not "there" yet.
7. Find your tribe — Surround yourself with people who “get it” and can offer meaningful support when things go sideways.

TITLE SPONSOR:
Super Tech University
Dramatically improve your team's performance with a system of short daily video lessons training your team in soft skills. When you invest in your team and teach them soft skills, your team can make you more profit. Go to https://supertechu.com/ for more info.

Click here for a discount: https://supertechu.com/register/podcastoffer/.

Here is an entrepreneur's story you will relate to.

SPONSOR: C&R Magazine
C&R magazine is the leading periodical in the Cleaning and Restoration industry. Owner and editor Michelle Blevins has brought printed copies back from the dead to increase reader experience. Go to www.candrmagazine.com to get your free copy sent directly to your home or business.

In this episode, Larry and Eric break down the art of the in-home inspection—not just to diagnose problems, but to educate the client, build trust, and lead them naturally to a confident buying decision. If you’re in the home services industry, this one’s for you. We’ll explore how to turn your inspection process into a structured, trust-building experience that eliminates sales pressure and increases your close rate. Learn how to ask the right questions, use simple language, and visually involve the client every step of the way.

TITLE SPONSOR:
Super Tech University
Dramatically improve your team's performance with a system of short daily video lessons training your team in soft skills. When you invest in your team and teach them soft skills, your team can make you more profit. Go to https://supertechu.com/ for more info.

Click here for a discount: https://supertechu.com/register/podcastoffer/.

Here is an entrepreneur's story you will relate to.

SPONSOR: C&R Magazine
C&R magazine is the leading periodical in the Cleaning and Restoration industry. Owner and editor Michelle Blevins has brought printed copies back from the dead to increase reader experience. Go to www.candrmagazine.com to get your free copy sent directly to your home or business.

We are always on the quest of trying to get our techs to perform "the perfect service call" so we get all the repeat business, referrals, and those coveted Google reviews.  In this episode, Eric and Larry go step by step through the actions and habits that create the perfect service call.

TITLE SPONSOR:
Super Tech University
Dramatically improve your team's performance with a system of short daily video lessons training your team in soft skills. When you invest in your team and teach them soft skills, your team can make you more profit. Go to https://supertechu.com/ for more info.

Click here for a discount: https://supertechu.com/register/podcastoffer/.

Here is an entrepreneur's story you will relate to.

SPONSOR: C&R Magazine
C&R magazine is the leading periodical in the Cleaning and Restoration industry. Owner and editor Michelle Blevins has brought printed copies back from the dead to increase reader experience. Go to www.candrmagazine.com to get your free copy sent directly to your home or business.

Join this insightful conversation with Eric and Larry as they discuss how home service businesses can maximize each service call's effectiveness by prioritizing technician training and soft skills, especially during a tightening economy.

Key Takeaways:

• Every Call Counts: Each service call is your opportunity to secure a lifetime client, not just a one-time job.
• Soft Skills are Critical: Connection, clarity, and confidence determine the outcome of your service calls.
• Consistent Training Pays Off: Ongoing practice of soft skills directly improves technician performance, client satisfaction, and business profitability.
• True Cost of a Lost Call: Missing a call impacts more than just immediate revenue—it affects future business, referrals, and reviews.

Episode Highlights:

Economic Context and Its Impact:

• How the slowing economy mirrors the 2008-2009 recession.
• Why maintaining value and pricing integrity outweighs the short-term gain from discounting.

The Three C's of a Profitable Call:

• Connection: Establishing immediate trust and rapport.
• Clarity: Clear communication about the issue and solution.
• Confidence: Technicians must confidently project competence to secure client trust.

Anatomy of a Winning Call:

• Pre-arrival tips: Call ahead, offer small courtesies.
• Arrival etiquette: Professional presentation and respect for client property.
• On-site best practices: Active listening, clear explanations, and cleanliness.
• Post-service follow-through: Thorough walkthroughs, gratitude expressions, and proactive review encouragement.

Technician Training & Investment:

• Importance of structured and consistent soft skills training.
• Using role-playing and regular practice scenarios.
• Celebrating and incentivizing wins related to soft skills and client satisfaction.

Real Cost of Lost Calls:

• Understanding that lost opportunities extend beyond immediate revenue.
• How losing a call affects long-term client relationships, referrals, reviews, and overall market reputation.

Action Steps to Implement Immediately:

• Schedule regular soft skills training sessions.
• Standardize client interaction protocols.
• Regularly review customer feedback for continuous improvement.
• Evaluate external structured training options like SuperTech University if internal resources are limited.
• Shift your mindset from running calls to winning calls to enhance profitability and client experience.

TITLE SPONSOR:
Super Tech University
Dramatically improve your team's performance with a system of short daily video lessons training your team in soft skills. When you invest in your team and teach them soft skills, your team can make you more profit. Go to https://supertechu.com/ for more info.

Click here for a discount: https://supertechu.com/register/podcastoffer/.

Here is an entrepreneur's story you will relate to.

SPONSOR: C&R Magazine
C&R magazine is the leading periodical in the Cleaning and Restoration industry. Owner and editor Michelle Blevins has brought printed copies back from the dead to increase reader experience. Go to www.candrmagazine.com to get your free copy sent directly to your home or business.