57: On Being a Chief Experience Officer (ft. Amy Lokey)
Peter Merholz
Jesse James Garrett
Amy Lokey
Chief Experience Officer
design leadership
product experience
customer experience
experience metrics
AI in design
Joining Peter and Jesse to talk about what's next for design is Amy Lokey, Chief Experience Officer for the enterprise software platform, ServiceNow. We'll be talking about building a team that unifies product experience with customer experience, defining experience metrics that actually matter, investing in her own growth as a leader, and the real implications of AI for digital product design.