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The KaiNexus Continuous Improvement Podcast features content from our webinars. We also share conversations with KaiNexus team members and customers from time to time.
This podcast brings you information about continuous improvement best practices, employee engagement, lean, six sigma (and related improvement disciplines) and more. Join us as we explore the nuances of creating a culture of continuous improvement, no matter your level of expertise or your industry.
The KaiNexus Continuous Improvement Podcast features content from our webinars. We also share conversations with KaiNexus team members and customers from time to time.
This podcast brings you information about continuous improvement best practices, employee engagement, lean, six sigma (and related improvement disciplines) and more. Join us as we explore the nuances of creating a culture of continuous improvement, no matter your level of expertise or your industry.
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4225 Wingren Dr. Suite 115, Irving, TX 75062
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1524 S I-35 Frontage Rd Suite 150, Austin, TX 78704
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As the CEO of KaiNexus, Chris has dedicated his career to helping organizations improve. He is a recognized expert in continuous improvement, lean, and Six Sigma, with a passion for empowering people to make positive changes within their companies. Chris frequently speaks at industry conferences and webinars on topics related to operational excellence and leadership.
As the CEO of KaiNexus, Chris has dedicated his career to helping organizations improve. He is a recognized expert in continuous improvement, lean, and Six Sigma, with a passion for empowering people to make positive changes within their companies. Chris frequently speaks at industry conferences and webinars on topics related to operational excellence and leadership.
Scott Gauvin is the CEO of Macresco Consulting and the Co-founder of the Respect for People Roadmap. With 30 years of experience in operations, he has helped organizations around the world and across industries rethink the path to transformation, focusing on mindset and cultural change. He is also a contributing author to 'Leading With Compassion: Cultivating Connection from the Inside Out' and is dedicated to helping organizations unlock performance through behavioral change.
Scott Gauvin is the CEO of Macresco Consulting and the Co-founder of the Respect for People Roadmap. With 30 years of experience in operations, he has helped organizations around the world and across industries rethink the path to transformation, focusing on mindset and cultural change. He is also a contributing author to 'Leading With Compassion: Cultivating Connection from the Inside Out' and is dedicated to helping organizations unlock performance through behavioral change.
Bill Canady is the CEO of Arrowhead Engineered Products and Chairman of OTC Industrial Technologies. With over 30 years of experience in leading companies towards profitable growth, he has developed the Profitable Growth Operating System. Bill is also an author, known for his book 'The 80/20 CEO', and is working on a second book titled 'From Panic to Profit'. He is recognized for his insights on strategy, execution, and aligning companies around critical priorities, as well as his thoughts on creating a culture of continuous improvement.
Bill Canady is the CEO of Arrowhead Engineered Products and Chairman of OTC Industrial Technologies. With over 30 years of experience in leading companies towards profitable growth, he has developed the Profitable Growth Operating System. Bill is also an author, known for his book 'The 80/20 CEO', and is working on a second book titled 'From Panic to Profit'. He is recognized for his insights on strategy, execution, and aligning companies around critical priorities, as well as his thoughts on creating a culture of continuous improvement.
Lindsey Booty is the Supervisor of Performance Improvement at Our Lady of the Lake Regional Medical Center in Baton Rouge, Louisiana. She has extensive experience in healthcare performance improvement, focusing on building a culture of high reliability and accountability. Lindsey has been instrumental in implementing patient safety initiatives and utilizing technology to enhance transparency and accountability within healthcare settings.
Lindsey Booty is the Supervisor of Performance Improvement at Our Lady of the Lake Regional Medical Center in Baton Rouge, Louisiana. She has extensive experience in healthcare performance improvement, focusing on building a culture of high reliability and accountability. Lindsey has been instrumental in implementing patient safety initiatives and utilizing technology to enhance transparency and accountability within healthcare settings.
Christopher Thomas, MD, is an Assistant Professor of Clinical Medicine at LSUHSC and serves as the Chief Quality Officer. He specializes in clinical medicine and quality improvement, contributing to advancements in patient safety and healthcare delivery.
Christopher Thomas, MD, is an Assistant Professor of Clinical Medicine at LSUHSC and serves as the Chief Quality Officer. He specializes in clinical medicine and quality improvement, contributing to advancements in patient safety and healthcare delivery.
LeaAnn Teague, MBA, MT(ASCP), SBB, PMP, is the Sr. Director of Performance Improvement at Our Lady of the Lake Regional Medical Center. With a background in medical technology and project management, she leads initiatives aimed at improving healthcare performance and patient outcomes.
LeaAnn Teague, MBA, MT(ASCP), SBB, PMP, is the Sr. Director of Performance Improvement at Our Lady of the Lake Regional Medical Center. With a background in medical technology and project management, she leads initiatives aimed at improving healthcare performance and patient outcomes.
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Learn how to spread continuous improvement throughout your organization with KaiNexus. This channel educates viewers about continuous improvement best practices, tips, and advice from improvement experts. Find out how to create a culture of continuous improvement based on the three pillars of a consistent methodology, engaged leadership, and enabling technology. KaiNexus spreads continuous improvement by empowering people to capture more opportunities for improvement, implement more solutions, measure the aggregate impact, and communicate improvements.
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Episodes
Here's the recent few episodes on KaiNexus: Continuous Improvement, Leadership, and More.
0:006:47
What Your C-Suite Wants From Your Improvement Program (But Hasnt Said)
If youre a CI leader, youve likely experienced the paradox: youre driving improvements across the organization, but your executive team still sees your program as supporting work and not strategic work.
You may hear positive feedback, even encouragement. But behind closed doors, your program is being measured against a different standard.
The good news? The C-suite isnt intentionally withholding their expectations. Theyre just operating with a set of priorities thatlive in another language. And until your improvement program speaks it, youll struggle to get traction, attention, or budget.
Heres what your C-suite actually wants from your improvement work, even if they havent explicitly said it, and how you can deliver on those expectations in a way that secures long-term executive support...
If youre a CI leader, youve likely experienced the paradox: youre driving improvements across the organization, but your executive team still sees your program as supporting work and not strategic work.
You may hear positive feedback, even encouragement. But behind closed doors, your program is being measured against a different standard.
The good news? The C-suite isnt intentionally withholding their expectations. Theyre just operating with a set of priorities thatlive in another language. And until your improvement program speaks it, youll struggle to get traction, attention, or budget.
Heres what your C-suite actually wants from your improvement work, even if they havent explicitly said it, and how you can deliver on those expectations in a way that secures long-term executive support...
0:0059:57
Breaking Through Cultural Friction: The Role of Respect for People (Strengthening Culture for Sustainable Performance)
Guests
Guests of this podcast episode
Scott Gauvin
Keywords
Keywords of this podcast episode
continuous improvementculture of respectcultural changeleanbehavioral changeleadership
A webinar presented by Scott Gauvin, CEO of Macresco Consulting and the Co-founder of the Respect for People Roadmap
Identify the hidden barriers that prevent Lean from gaining traction—and discover practical strategies to overcome them
Learn the nine behaviors leaders and employees can adopt to build a culture of continuous improvement
Gain strategic insights into driving cultural change across teams and entire organizations
Scott Gauvin is the CEO of Macresco Consulting and the Co-founder of the Respect for People Roadmap. With 30 years of experience in operations, he has helped organizations around the world and across industries rethink the path to transformation—not just in process, but in mindset.
A contributing author to Leading With Compassion: Cultivating Connection from the Inside Out, Scott believes real change happens when organizations bridge the gap between culture and strategy. Right now, he’s focused on helping organizations unlock performance by systematically cultivating the behaviors that make it possible.
A webinar presented by Scott Gauvin, CEO of Macresco Consulting and the Co-founder of the Respect for People Roadmap
Identify the hidden barriers that prevent Lean from gaining traction—and discover practical strategies to overcome them
Learn the nine behaviors leaders and employees can adopt to build a culture of continuous improvement
Gain strategic insights into driving cultural change across teams and entire organizations
Scott Gauvin is the CEO of Macresco Consulting and the Co-founder of the Respect for People Roadmap. With 30 years of experience in operations, he has helped organizations around the world and across industries rethink the path to transformation—not just in process, but in mindset.
A contributing author to Leading With Compassion: Cultivating Connection from the Inside Out, Scott believes real change happens when organizations bridge the gap between culture and strategy. Right now, he’s focused on helping organizations unlock performance by systematically cultivating the behaviors that make it possible.
0:0058:46
Ask the CEO: Bill Canady on Profitable Growth, 80/20 Leadership & Lean Culture
In this special episode, I'm joined by Bill Canady, CEO of Arrowhead Engineered Products and Chairman of OTC Industrial Technologies. Bill has spent over 30 years leading companies to profitable growth, building what he calls the “Profitable Growth Operating System.” He’s also the author of The 80/20 CEO, with a second book, From Panic to Profit, on the way soon.
We recorded this live as part of the KaiNexus Continuous Improvement webinar series. Bill shares hard-earned lessons on strategy, execution, and what it really takes to align a company around a few critical priorities.
We talk about:
How to apply the 80/20 principle as a business operating system
Why many improvement efforts fail from lack of strategic alignment
The CEO’s role in creating a culture of continuous improvement
Lean as a condition of employment—and what that actually means
Daily management, small wins, and sustaining momentum
Using Lean outside the factory—in sales, engineering, and the office
The future of improvement, from AI tools to leadership mindset shifts
What CI leaders should understand about a CEO’s perspective
Bill also discusses how he balances empathy and execution, shares thoughts on transforming healthcare through Lean, and offers advice for CI professionals who want to move into broader operational leadership roles.
Thanks again to Bill for sharing his time, his insights, and his candor.
In this special episode, I'm joined by Bill Canady, CEO of Arrowhead Engineered Products and Chairman of OTC Industrial Technologies. Bill has spent over 30 years leading companies to profitable growth, building what he calls the “Profitable Growth Operating System.” He’s also the author of The 80/20 CEO, with a second book, From Panic to Profit, on the way soon.
We recorded this live as part of the KaiNexus Continuous Improvement webinar series. Bill shares hard-earned lessons on strategy, execution, and what it really takes to align a company around a few critical priorities.
We talk about:
How to apply the 80/20 principle as a business operating system
Why many improvement efforts fail from lack of strategic alignment
The CEO’s role in creating a culture of continuous improvement
Lean as a condition of employment—and what that actually means
Daily management, small wins, and sustaining momentum
Using Lean outside the factory—in sales, engineering, and the office
The future of improvement, from AI tools to leadership mindset shifts
What CI leaders should understand about a CEO’s perspective
Bill also discusses how he balances empathy and execution, shares thoughts on transforming healthcare through Lean, and offers advice for CI professionals who want to move into broader operational leadership roles.
Presented by Lindsey Booty, RN, BS, CNOR, is the Supervisor of Performance Improvement Christopher Thomas, MD, is an Assistant Professor of Clinical Medicine at LSUHSC and Chief Quality Officer LeaAnn Teague, MBA, MT(ASCP), SBB, PMP, is Sr. Director of Performance Improvement from Our Lady of the Lake Regional Medical Center
In many hospitals, the process of recording, prioritizing, and addressing safety concerns raised by employees during patient safety rounds is often manual, fragmented, and lacks standardization. To overcome these challenges, Our Lady of the Lake Medical Center implemented KaiNexus to streamline the documentation, tracking, and resolution of safety concerns raised during patient safety rounds, while ensuring that risks are prioritized and addressed in alignment with the SAFER Matrix.
In this webinar, you'll learn how Our Lady of the Lake Regional Medical Center leveraged KaiNexus to reinforce a culture where safety is everyone's responsibility. By providing a transparent and efficient system for raising and addressing concerns, team members are empowered to speak up, knowing their input will be heard and acted upon.
Presented by Lindsey Booty, RN, BS, CNOR, is the Supervisor of Performance Improvement Christopher Thomas, MD, is an Assistant Professor of Clinical Medicine at LSUHSC and Chief Quality Officer LeaAnn Teague, MBA, MT(ASCP), SBB, PMP, is Sr. Director of Performance Improvement from Our Lady of the Lake Regional Medical Center
In many hospitals, the process of recording, prioritizing, and addressing safety concerns raised by employees during patient safety rounds is often manual, fragmented, and lacks standardization. To overcome these challenges, Our Lady of the Lake Medical Center implemented KaiNexus to streamline the documentation, tracking, and resolution of safety concerns raised during patient safety rounds, while ensuring that risks are prioritized and addressed in alignment with the SAFER Matrix.
In this webinar, you'll learn how Our Lady of the Lake Regional Medical Center leveraged KaiNexus to reinforce a culture where safety is everyone's responsibility. By providing a transparent and efficient system for raising and addressing concerns, team members are empowered to speak up, knowing their input will be heard and acted upon.
0:007:39
Preview: Driving a Culture of Accountability: Transforming Patient Safety with KaiNexus and Our Lady of the Lake
In this special preview episode, Mark Graban is joined by Lindsey Booty, Supervisor of Performance Improvement at Our Lady of the Lake Regional Medical Center in Baton Rouge, Louisiana.
Lindsey shares how their team has built a culture of high reliability and accountability by combining weekly patient safety rounding with the powerful capabilities of KaiNexus—including weighted scoring and the SAFER Matrix.
You’ll learn how they:
Close the loop on safety concerns raised by frontline staff
Engage leadership in weekly visibility and action
Use technology to drive transparency and accountability
Align improvement methodology, leadership behaviors, and digital tools
This story is rooted in healthcare but packed with lessons for any industry focused on continuous improvement, safety, and culture change.
🎙️ Want to hear more? Join us for the full webinar on April 15 at 1:00 pm ET: 👉 Register here
📺 Can’t attend live? Register anyway and get access to the recording afterward.
In this special preview episode, Mark Graban is joined by Lindsey Booty, Supervisor of Performance Improvement at Our Lady of the Lake Regional Medical Center in Baton Rouge, Louisiana.
Lindsey shares how their team has built a culture of high reliability and accountability by combining weekly patient safety rounding with the powerful capabilities of KaiNexus—including weighted scoring and the SAFER Matrix.
You’ll learn how they:
Close the loop on safety concerns raised by frontline staff
Engage leadership in weekly visibility and action
Use technology to drive transparency and accountability
Align improvement methodology, leadership behaviors, and digital tools
This story is rooted in healthcare but packed with lessons for any industry focused on continuous improvement, safety, and culture change.
🎙️ Want to hear more? Join us for the full webinar on April 15 at 1:00 pm ET: 👉 Register here
📺 Can’t attend live? Register anyway and get access to the recording afterward.
