Troubleshooting
Resolve common setup, sending, and synchronization issues.
Start with the visible state
Before repeating an action, note the page, client or campaign, mailbox, displayed status, and time. That information usually identifies whether the issue is access, setup, synchronization, or scheduling.
I see “Not included in your plan”+
Check the product switcher beside the Podseeker icon. Switch to Podseeker for search and outreach or API for programmatic access. If the correct product is selected, review Billing for the organization's subscription status.
A mailbox is disconnected+
Open Account → Mailboxes and reconnect the same Gmail or Outlook account. Then review affected scheduled pitches before resuming.
A pitch has not sent+
Check whether the campaign is drafted, paused, or scheduled; confirm the displayed timezone and future send time; and verify that its mailbox is connected.
A reply is missing+
Compare the pitch thread with Gmail or Outlook, allow time for synchronization, and confirm the provider account is still connected. Do not resend until you know whether the recipient already received the email.
Recommendations are not relevant+
Strengthen the client profile with specific expertise, proof, audience value, interview angles, and boundaries. Mark weak results Not a fit and use Search for narrower requirements.
A list disappeared+
Check Me, All, and Archived. An archived list can be restored; a teammate's active list may appear only in All.
Export is unavailable during trial+
Podseeker trials cannot export. Open Billing and start the Podseeker subscription immediately to enable the included export allowance.
Podseeker says a podcast was pitched before+
The campaign review checks prior outreach for the selected client. Continue with new podcasts by default, or deliberately include all after reviewing the existing activity.
Still stuck?
Send support enough context to investigate safely
Email [email protected] with the page URL, client or campaign name, mailbox provider, expected result, visible status, and approximate time. Do not send your password, API key, or full email credentials.